ESS Utumishi (Official) – Watumishi Portal for Tanzania
Get easy access to all the Public services from the Government of Tanzania. Check your salary details, apply for leave, and more by registering on the ESS Utumishi Portal. Click on the link below to register and create an account!
Video Guide
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Introduction
My friend! In today’s digital world, almost every organization and setup is shifting to online platforms, right? It is the need of the hour and also makes work easy and quick.
Therefore, by following the trend, the Tanzanian Public Service management also decided to shift online. One such platform for public and employee services is the ESS Utumishi. It was launched by the President’s Office of Public Service Management and Good Governance of the United Republic of Tanzania.
It was created to help employees easily access their salary slips and other relevant information. No matter what sector you work in, this Watumishi portal will help you in all matters.
Let’s explore a complete guide to logging in to the Utumishi Portal and its benefits. So keep reading!
What is the ESS Utumishi Portal?
I know that, by now, you have a basic understanding of the Employee Self-Service Utumishi Portal. But that is not enough to use it and benefit from it. So let’s explore it in detail.
The word “ESS Utumishi” is made by combining two different words. The meaning of “ESS” is “Employee Self-service,” and the meaning of “Utumishi” is “public service.” However, it is also known as the Watumishi portal.
This is an online platform created by the Government of Tanzania to provide all employees with essential information. All Tanzanian public servants can access and update their information on this platform. This information can be in the form of salary slips, personal data, service records, and other relevant documents.
Moreover, it is also helpful for employers to analyze an employee’s performance and work experience.
Who created the ESS Utumishi Portal?
This useful digital platform was created by the “President’s Office of Public Service Management and Good Governance” of the United Republic of Tanzania. This setup was started with the help of the e-government agency.
The primary purpose of creating this platform was to enhance efficiency and performance in the public sector.
Criteria to Register on ESS Utumishi Portal
If you want to apply for the ESS Utumishi portal, then you should meet the following criteria. If you don’t meet this basic criterion, it will be difficult for you to register on this platform.
You should have a look at these criteria to register on the employee self-service portal:
Eligibility
If you meet the following criteria, then you are eligible to register on this portal:
You must be a resident of Tanzania and have a National Identity card.
You must be a government employee in Tanzania.
Documents Required
To register your account on the portal, you will need the following documents.
The national ID card is issued by the government.
Accurate personal information
Registered mobile number
Email address
Payroll slip or check no.
Complete Guide to Register on Utumishi Portal
If you are registering on this platform for the first time, then don’t worry. It is because using this portal and creating an account on it is simple. However, anyone can register an account without any special technical skills.
Also read: Register on Utumishi Portal
Here I’m are the complete steps for registration:
Steps to Login to the ESS Utumishi Portal
My friend! The steps to ESS Utumishi login are simpler and easier compared to the login process. However, when you log into the portal, make sure you have an accurate password and username.
Moreover, a stable internet connection will be a plus point as it will make your process quick.
Let’s have a look at the login step to the Utumishi portal:
Finally, after entering the accurate details, click the “Login” button.
How to Reset Passwords on the ESS Utumishi Portal?
Have you forgotten your password? If yes! Then, don’t worry, as the steps for resetting the ESS Utumishi password are simple.
No matter if you have much knowledge about technology or not, you can easily reset your password. Follow the given simple steps:
- You should open your Chrome or any other browser and visit this government portal.
- Now, click on the login button, and you will see a small link to “Reset Password.” You should click on it.
- For verification, you have to provide your check number and email address.
- You will get a link in your email. So, open that link and change your password.
If you still face issues in changing passwords, then you can also contact ESS Utumishi Maximiliano.
Note!
To avoid issues and the need for regular password changes, you should save your password in a safe place. You can also store passwords in Google.
Benefits of Employee Self-Service Utumishi for Government Employees
This portal is very helpful for all the government employees in Tanzania. By using this portal, they can easily manage their services and avail various job-related services at home. So, this portal also reduces the need for physical visits and waiting in long queues.
Here is a list of all the amazing services that Tanzanian employees can enjoy:
Tips: For job opportunities and application guidelines, visit our guide on the Ajira Portal Tanzania.
Exploring PEPMIS: Performance Evaluation Module
The Performance Evaluation and Management Information System is an important feature of the Utumishi Portal. You will find this feature on the dashboard of the portal when you log in to your account.
Are you cautious to know what the function of this portal is? So, this module was designed to improve the performance management process. It creates a transparent layer between the supervisor and employees.
Here are the steps to access this portal.
- You should sign in to your account.
- Once you log in to the app, you should explore the dashboard. You will find a PEPMIS module on the Home screen.
- Click on the PEPMIS module, and a new screen will open.
- You will find various features on the page, and you should explore them all. These features include task creation, progress updates, sub-tasks, and performance assessments.
Alerts in PEPMIS
One of the best features of the PEPMIS module is the performance evaluation. You will find various colors according to your performance. So, with these color guides, you can evaluate yourself and improve your performance. Let’s explore these color alerts in PEPMIS:
Green Alert
The green color is a sign of relaxation and satisfaction from the supervisor. When you notice this color, you should know that you have enough time to complete your task.
Yellow Alert
The yellow color shows a little urgency. That means you have limited time left to complete your task. Therefore, you should prioritize your task and complete it before the red alert.
Red Alert (warning)
The red color is a warning sign. When you see red, you should be more serious and complete your task as soon as possible.
How to Download the ESS Utumishi Mobile Application in 2025?
With time and development, you will see various improvements in the Employee Self-Service portal. All these improvements are done by the e-government agency of Tanzania.
One such new development is the launch of a Mobile application. Anyone can easily download this app and enjoy all the services.
Here are simple steps to download this app:
- You should open your Google Play Store or App Store.
- Now, click on the search bar, type the app name “ESS Utumishi,” and click on the search icon.
- Now, various apps will appear. Select the right app and then click on the download button.
- Once the app is installed on your device, you should sign up for your account and start using it.
Benefits of Mobile Application
Here are some benefits that you can enjoy after downloading the mobile application of the Watumishi portal:
Easy Access to Personal Data
Unlike the website, where you have to pass through various steps, the mobile application is different. Once you download and sign up for the app, you don’t have to log in again and again.
So, in this way, you will have easy and quick access to your personal data. You can also easily change and update it,
Improved Privacy and Security
Sometimes, there are chances of data breaches when using online websites. But with the mobile application, you don’t have to worry about privacy and security. It is because the app doesn’t store your data or share it with third-party networks.
Quick Service Management
By using the mobile application, you can also have quick access to all job-related services.
COVID-19 and the Role of ESS Utumishi
During COVID-19, when everyone was in isolation and physical movements were not allowed, this platform played a major role. It is because it makes all the services and processes simple with an online system.
Every employee in Tanzania was able to submit leave applications, inquire about job openings, and manage various other tasks. It made the connection between supervisor and employee easy and transparent.
Security features of Utumishi Portal
This amazing Employee self-service portal was designed to make all the service tasks easy. With this, they also don’t compromise your security and privacy. The e-government made this portal safe and secure.
Here is a list of security features of this portal:
Encryption system
This platform supports a high encryption system. So that all your information, including personal data and salary slips, is safe and protected. When you log in or use the app later, all types of information will remain safe.
User Authentication
This portal does not allow everyone to create an account and access its features. For this, it strictly verifies the user’s identity by sending a verification code via email or SMS. This smart feature will help prevent access by scammers and hackers to this portal.
Monitoring and System Auditing
You will notice regular updates and monitoring of all data. In this way, all types of issues are resolved before they become serious.
Antivirus and Malware
This system also contains special antivirus and software programs. All these help to keep your system performance updated and avoid errors and hacks.
Troubleshooting Common Issues of Employee Self-Service Portal
No matter what digital platform you use, problems can arise anywhere, right? So, don’t worry if you are facing issues in using this portal. It’s because all issues can be resolved.
Here are some common problems that can happen at any time and their solutions.
Problems with the Portal
You can face the following issues:
- Sign-up failure
- Unable to log into the portal
- Incorrect password
- Utumishi portal down
Troubleshooting These Common Issues
Here are some steps that you can follow to troubleshoot the portal issues:
- First of all, you should check your internet connection. This is because all the above-mentioned problems can happen when the internet is unstable.
- When you face sign-up failure, you should re-check your personal information. If you find any wrong information, then correct it.
- If you cannot log in to the portal, please check your username and password.
If you forgot your password, you can reset a new password. Make sure the new password is safe, and note it down in any place.
Contact Details of ESS Utumishi
If, after trying all troubleshooting techniques, you still can’t log in to the portal, then you should contact the official support team.
Here is all the contact information for the portal:
- Email: [email protected]
- Phone number: 026 2160240
Conclusion
If you are a new employee in Tanzania and don’t know much about the Employee self-service portal, then you must read this article.
It will prove beneficial for you as it contains all the essential information about this amazing ESS portal.
It was designed by the government of Tanzania to help employees access nine services, and supervisors track their employees’ performance. With this platform, employees can easily send leave applications, get salary slips, and perform various other tasks.